Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy. 

RETURNS 

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

RETURN PROCESS 

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address: 

Custom Woodworks Inc. 

Attn: Returns 

RMA # 

116 S Washington St   

Kennewick, WA 99336   

United States   

Return shipping charges will not be paid or reimbursed by us for non-defective items.  

REFUNDS 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

EXCEPTIONS     

The following items cannot be returned or exchanged: 

•     Customized items 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.   

Please Note       

•        Sale items are FINAL SALE and cannot be returned.      

QUESTIONS 

If you have any questions concerning our return policy, please contact us at: 

[email protected]